Shipping policy

At Quartbike, we aim to provide a straightforward and reliable shipping experience for every order.

Shipping Fee

A flat shipping fee of $8.65 applies to orders placed through Quartbike, unless a specific promotion or offer states otherwise.

The applicable shipping charge will be displayed during checkout before the order is completed.

Delivery Time

Our standard estimated delivery time is:

5–8 business days

Delivery estimates begin after the order has been processed and shipped.

Please note that delivery times are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Order Processing

Orders are processed after payment has been successfully confirmed.

We make reasonable efforts to process orders promptly. During periods of high order volume, holidays, promotional events, or other unusual circumstances, processing may take additional time.

If a significant delay affects your order, we will make reasonable efforts to provide an update using the contact information provided with your order.

Tracking Information

When tracking information is available, it may be provided to the email address associated with your order.

Tracking information may take some time to become active after a shipment has been handed to the carrier.

Customers can use the tracking information provided to monitor the progress of their shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Quartbike is not responsible for delays, additional delivery attempts, or additional costs caused by an incorrect or incomplete address supplied by the customer.

If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at hello@quartbike.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the fulfillment process.

Delayed or Lost Packages

If a shipment appears to be significantly delayed or is shown by the carrier as delivered but cannot be located, please contact us at hello@quartbike.com.

We may request your order number and tracking information so that we can review the shipment status and determine the appropriate next steps.

Delivery issues may also require coordination with the shipping carrier.

Address-Related Returns

If a package is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping arrangements may be required before the order can be reshipped.

Shipping Changes

Shipping rates and estimated delivery times may be updated when necessary. Any applicable shipping charge and estimated delivery information will be presented during the checkout process before payment is completed.