Refund policy

At Quartbike, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of the date your order was delivered.

30-Day Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item should be:

Unworn and unused.
In its original condition.
Free from damage, stains, odors, or signs of use.
Returned with any original packaging, tags, or included accessories when applicable.
Accompanied by the relevant order information or proof of purchase.

Items that have been worn, damaged, altered, or otherwise used may not qualify for a return unless the issue is related to a manufacturing defect or the item arrived damaged.

How to Request a Return

To begin a return, please contact us at:

Email: hello@quartbike.com

Please include your order number, the item you would like to return, and the reason for your return.

Our customer service team will review your request and provide return instructions when the return is approved.

Please do not send products back to the address listed on this website unless our customer service team has specifically provided that address as the appropriate return address.

Return Shipping

For returns requested because you changed your mind, selected an unsuitable item, or otherwise no longer want the product, the customer is responsible for the applicable return shipping cost unless otherwise agreed by Quartbike.

If an item arrives damaged, defective, or materially different from the item ordered, please contact us as soon as possible. We may request photographs or other information to help us review the issue and determine the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider or financial institution to post the refund to your account. The exact time may vary depending on the payment method and financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at hello@quartbike.com as soon as reasonably possible after delivery.

Please provide your order number and clear photographs showing the issue. This information may be used to help us investigate the problem and determine whether a replacement, refund, or another appropriate solution is available.

Non-Returnable Situations

A return may be declined when an item:

Has been worn or used beyond reasonable inspection.
Has been damaged after delivery due to customer handling.
Has been modified, altered, or repaired.
Is returned without the required order information.
Is returned after the applicable 30-day return period.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Exchanges

If you would like a different item, please contact us before sending your original purchase back. Depending on product availability, we may assist with an exchange or recommend placing a new order.